Customer Experience

Identify key friction points and create tailored omni-channel experiences to enhance seamless interactions.
Align customer preferences with business objectives to optimize profitability and enhance customer satisfaction.
Improve customer engagement by providing customized and smooth interactions to increase customer satisfaction and elevate overall engagement levels.
Streamline feedback collection process by utilizing pop-ups or surveys seamlessly incorporated across websites and applications
Convert feedback data into actionable strategies to address experience gaps and instigate organizational change.
Accelerate the time to gain valuable insights and achieve rapid enhancements by utilizing pre-established best practices.
Gain insights into customer preferences through their digital interactions, without the use of first and third party cookies
Improve customer profiles and identify specific target groups to deliver personalized experiences.
Recognize points of friction and steer customers towards a favorable resolution by engaging with them through the appropriate platform and timing.
Enhance customer profiles by incorporating digital behavior data to gain more profound insights and drive further actions.

Customer Journey Optimization

Nirmalya Enterprise Survey and Analysis Suite's customer journey optimization is a powerful tool that can guide you in catering to your customers' needs efficiently and effectively. Leveraging behavioral data and advanced analytics, this suite enables you to visualize individualized and segmented customer journeys across various channels promptly, pinpointing crucial friction points. By tailoring personalized, omni-channel journeys that prioritize seamless experiences, interactions, and meeting customer expectations, you can significantly enhance customer acquisition, loyalty, and lifetime value. With a professional touch, this suite empowers you to align customer desires with your business goals for maximum profitability and customer satisfaction.

Leverage behavioral data and advanced analytics to visually map out personalized and segmented customer journeys across multiple channels.
Identify key friction points and create tailored omni-channel experiences to enhance seamless interactions.
Align customer preferences with business objectives to optimize profitability and enhance customer satisfaction.

Customer Journey Orchestration

Nirmalya Enterprise Survey and Analysis Suite offers a customer journey orchestration tool that delivers customized experiences at key touchpoints to enhance customer engagement effectively. With seamless integration with existing systems and utilization of first-party data, businesses can connect with customers at important stages of their journey to help them achieve their goals. By focusing on crafting ideal customer journeys, Nirmalya ensures that customers receive personalized interactions at the right times, leading to improved overall experiences and lasting relationships.

Improve customer engagement by providing customized and smooth interactions to increase customer satisfaction and elevate overall engagement levels.
Create ideal customer journeys to help users reach their desired outcomes efficiently.
Provide a customized and professional approach to effectively connect with the audience at key touchpoints throughout the customer journey.

Customer Journey Analytics

Nirmalya Enterprise Survey and Analysis Suite’s Business Intelligence platform helps businesses enhance the customer experience. This tool allows you to pinpoint hurdles that may be hindering customers from reaching their goals efficiently. By streamlining the customer journey process and identifying friction points across different channels, businesses can address issues proactively and guide customers towards a seamless user experience. Leveraging the insights provided by this comprehensive analytics suite helps businesses elevate their customer service standards and ultimately lead to satisfied customers and business growth.

Improve customer satisfaction by pinpointing obstacles and optimizing the customer journey process for easier navigation.
Detect friction points on various platforms to promptly resolve issues and assist customers.
Raise the bar for customer service excellence through the utilization of an advanced analytics suite that offers valuable insights for business expansion.

Web and Mobile Application Feedback

Nirmalya Enterprise Survey and Analysis Suite's web and mobile application feedback tool empowers businesses to capture valuable insights straight from customers when moments count. By swiftly analysing vast amounts of data, this tool equips teams with the necessary knowledge to enhance digital interactions and boost revenue. The tool facilitates prompt feedback collection through pop-ups or surveys seamlessly integrated into websites and apps, maximizing customer engagement. Leveraging cutting-edge AI models accelerates survey analysis, unveiling crucial insights rapidly. Transforming feedback data into actionable strategies, organizations can efficiently bridge experience gaps, making sure pertinent digital insights reach the team’s best positioned to ignite change.

Evaluate extensive data sets to empower teams in improving digital interactions and boosting revenue
Streamline feedback collection process by utilizing pop-ups or surveys seamlessly incorporated across websites and applications
Convert feedback data into actionable strategies to address experience gaps and instigate organizational change.

Continuous feedback collection

Nirmalya Enterprise Survey and Analysis Suite's continuous feedback collection tool is a powerful asset for your brand, enabling you to actively listen to your customers across all touchpoints. By tuning into the thoughts, emotions, and actions of each customer along their digital journey, you can enhance user experiences and drive satisfaction and revenue growth. This tool allows you to capture various forms of feedback, whether solicited, unsolicited, or behavioral, giving you a comprehensive understanding of your customers to efficiently meet their needs. With intelligent targeting, you can gather user feedback at the right time and in the right place, while accessing a library of professionally designed digital feedback intercepts that align with your brand's identity for a seamless experience.

Enhance program efficacy by strategically determining the timing, location, and manner in which questions are posed.
Compare your program performance with leading competitors and industry standards to drive efficiency.
Accelerate the time to gain valuable insights and achieve rapid enhancements by utilizing pre-established best practices.

Customer Profiling

Nirmalya Enterprise Survey and Analysis Suite’s Customer Profiling tool helps businesses improve customer experiences by using zero-party data to gain insights directly from customers. This reduces reliance on third-party data sources and eliminates the need for traditional cookies. By enriching customer profiles and targeting specific segments, companies can deliver personalized experiences, increase engagement, and generate leads effectively. Through targeted email campaigns, in-product interactions, and website/app promotions, businesses can create meaningful touchpoints that resonate with their audience and strengthen customer relationships. This leads to informed decision-making and enhances overall customer satisfaction.

Gain insights into customer preferences through their digital interactions, without the use of first and third party cookies
Improve customer profiles and identify specific target groups to deliver personalized experiences.
Enhance customer participation and create leads through focused email initiatives, interactive in-product engagements, and promotions on websites and apps.

Digital Containment

Nirmalya Enterprise Survey and Analysis Suite's digital containment tool is a sophisticated solution designed to enhance customer experience and streamline operations. This intelligent tool not only enables customer self-service but also significantly reduces operational costs while bolstering customer satisfaction. By pinpointing areas of friction, it effectively guides customers towards positive outcomes on suitable channels at opportune times. Furthermore, the tool allows businesses to visualize entire customer journeys, pinpoint obstacles hindering self-service, and enhance content effectiveness based on valuable feedback. With a professional touch, this technological gem empowers businesses to offer seamless self-service experiences while optimizing resources and ensuring customer delight.

Recognize points of friction and steer customers towards a favorable resolution by engaging with them through the appropriate platform and timing
Map out full customer journeys to pinpoint obstacles hindering self-assistance within online channels
Evaluate and enhance content performance by actively gathering feedback on support articles.

Interactive Dashboard

Nirmalya Enterprise Survey and Analysis Suite’s interactive dashboard tool revolutionizes data analysis, making it easily accessible to all business sectors. With its user-friendly interface, users can interact with data effortlessly, uncovering profound insights. The incorporation of dynamic AI analysis, tailored to specific use cases, swiftly translates intricate data into actionable recommendations, eliminating the necessity for specialized analytical expertise. This tool democratizes data analysis by empowering all team members, beyond just data experts, to harness valuable insights, fueling seamless digital experiences that boost customer engagement and loyalty.

Enable users to easily interact with data and access profound insights to make informed decisions.
Simplify intricate data into clear, actionable recommendations, eliminating the necessity for specialized analytical abilities.
Provide accessibility to data analysis for all, enabling every team member to uncover insights, not solely the data experts.

Digital Experience Analytics

Nirmalya Enterprise Survey and Analysis Suite’s Business Intelligence platform offers a comprehensive solution to improve customer interactions online. With features like session replays, heatmaps, and funnels, businesses can identify and resolve friction points efficiently. This tool goes beyond traditional surveys by providing a complete view of user behavior, helping optimize conversions and reduce costs. It also prioritizes customer privacy and compliance with regulations. By using this tool, businesses can quantify the impact of digital experience issues and empower teams to enhance their bottom line.

Enhance customer profiles by incorporating digital behavior data to gain more profound insights and drive further actions.
Complement survey data by tracking digital behavior to pinpoint areas of friction and improve the overall customer experience.
Enhance customer acquisition and conversion rates by analyzing customer behavior on a macro level across your digital platforms.

Customer Privacy Controls

Nirmalya Enterprise Survey and Analysis Suite's privacy control tool allows customers to opt-out of session recordings if any personally identifiable information (PII) is captured, demonstrating a commitment to customer privacy. The tool also automatically conceals or deletes PII data points from recordings and offers the option to erase session recordings at any time, giving customers a sense of empowerment over their data. With GDPR, along with hosting data in local data centers, the platform ensures compliance and data security, reassuring customers of its trustworthiness.

Provide a professional security for customers, allowing them to opt-out of session recordings if personally identifiable information is captured.
Automatically conceal or delete PII data points from recordings, with the option to erase session recordings at any time.
Host data in local data centers, demonstrating our dedication to compliance and data security.

Our implementation strategy is designed to ensure that your business operations undergo a swift and seamless transformation, resulting in faster time to value. Our experienced consultants utilize a structured approach that combines extensive industry knowledge with the latest implementation techniques. This enables you to expedite the deployment of our powerful solution and experience a rapid return on investment.

Through our streamlined process, you can optimize productivity and streamline business processes with minimal disruption. We have consolidated the expertise gained from global deployments into a set of leading practices, providing a clear path to success and delivering rapid business value.

With Nirmalya, you can confidently expect to go live within a predictable timeframe through smart, stepped implementations.

Nirmalya offers its services to companies of all sizes, including startups, fast-growing businesses, medium-sized enterprises, large corporations, and non-profit organizations. We assist these companies in streamlining their operational capabilities without the need for significant capital and operational expenditures. By eliminating the burden of maintaining an Enterprise Resource Planning system, which typically involves investments in manpower, hardware, and software, we help companies focus on their core activities.

Our collaboration with companies involves an initial setup fee for implementation, followed by an annual license fee based on the modules chosen by the customer for implementation. As businesses expand, customers have the flexibility to incorporate new modules as needed.