Call Center
Agent
Month Year
Total Issues

14,260 ▲

Resolved Issues

9,853 ▼

Unresolved Issues

44,07 ▼

Satisfied Customer

11,899 ▼

Unsatisfied Customer

2,361 ●

Resolution Rate

83.44% ●

Call Abandoned

14.23%▼

Avg. Speed of Answering

45.2 Sec ▼

Hourly Traffic
Satisfied Vs Unsatisfied Customers
Distribution of Calls by Issue
Issue by Customer Satisfaction
Agent Activity
Agent Name Total Calls Satisfied Customer Unsatisfied Customer Calls Answer
Akash 632 594 38 89%
Jhanvi 745 653 92 93%
Pritam 710 632 78 92%
Ritesh 695 647 48 87%
Shaurya 680 651 29 96%
Customer Satisfaction Analysis
Start Date
End Date
% Customer by Satisfaction
Net Promotor Score
Customer Satisfaction Score
Net Promotor Score
Customer Trend
Efforts Score Trend
CES,CSS & NPS Trend
Customer Revenue
Start Date
End Date
MRR

2,740K ▲

vs prev = period (+105K)

ARPU

80K ▲

vs prev = period (+350)

CAC

111K ▲

vs prev = period (-500)

CLTV

332K ▲

vs prev = period (+48K)

Churn %

2.48% ▲

vs prev = period (-0.3%)

MRR Trend
Customer Trend
CAC Trend
Customer Segmentation
Recency, Frequency & Monetory Cohort
Avg. Recency
RFM Cohort Averages
Header1 Header2 Header3 Header4
Data Data Data Data
Data Data Data Data
Data Data Data Data
Data Data Data Data
Customer Support
Start Date
End Date
Total request in 2022

23,415

Answered requests in 2022

23,415

Total revenue in 2022

23,415

Totals hours of Training

35.2K

Tickets Created Vs Resolved
Current Status
Open Tickets
Customer Feedback
Avg. Time Taken to resolve issues
Missed Calls | Current Month
Agent Missed Calls Open Tickets Avg. Resolution Time
Khole Anderson 18 14 19 mins
John Doe 13 15 25 mins
Michel Holding 16 15 29 mins
Customer Spend
Start Date
End Date
Region
Product
Product Category
Mode of Payment
Customer Spend by Source
Sales Analysis
Customer Spend by Region
Month wise Customer Analysis
Month of Date No. of Customers Sales per User
December 2020 3,415 2,806.82
November 2020 3,181 3,080.45
October 2020 3,437 2,860.61
September 2020 2,764 2,885.08
August 2020 3,577 2,779.36
July 2020 3,074 3,087.86
Customer Retention
Start Date
End Date
Retention Rate

2,740K ▲

vs prev = period (+105K)

Basic Plan

80K ▲

vs prev = period (+350)

Pro Plan

111K ▲

vs prev = period (-500)

Premium Plan

332K ▲

vs prev = period (+48K)

Account Retention
Retention Vs Upgrade Trend
MRR | Corporate/Individual
MRR | Subscription Type
Cancelled Account | Current Month
Name Cancel Date Subscription Type LTV MRR
Anne Tylor 11/12/2018 Pro 201,031 267,053
Cyla Antony 28/12/2018 Pro 414,273 553,730
Katie 21/12/2018 Basic 133,570 252,292
Kennie 05/12/2018 Pro 312,793 468,049
Customer Cohort Analysis
Start Date
End Date
Region
Product
Product Category
Mode of Payment
Cohort Analysis for Customer Retention
Sales Analysis w.r.t. Discount
Customer Contribution over Time
Churn Analytics
Start Date
End Date
Churn Vs Non-Churn
No. of Products to Churn
Gender Share
Active to Churn
Card to Churn
Churn by Country
Churn by Age Range
Credit Score to Churn
Salary to Churn
Tenure to Churn
Balance to Churn
Customers by Status
Churn Risk by Income (Total Spendings vs Churn Risk)
Churn Risk by Location
ID Name Gender Churn Risk
6545 James Male 3%
4564 Fedrick Male 4%
6545 Elyssa Female 6%
6545 Julia Ann Female 7%
6545 Antonio Male 7%
6545 Diana Female 7%
GA4 Executive Summary
Start Date
End Date
Active Users

4958

vs prev=3932 (24%)

Active Users

4618

vs prev=3795 (22%)

Signed Up Users

206

vs prev=127 (62%)

Purchases

18

vs prev=17 (6%)

Revenue

266

vs prev=514 (-48%)

Users Acquired by Source
Trend
Select Metric
Select Metric
Top Pages by View
Channel Perfpormance
Purchase Report
Source Purchase Purchasers Header13
Direct 7 7 156
Bing 1 1 10
Google 7 1 10
Linkedin 1 1 10
static.teams 2 2 266
Start Date
End Date
Unique Users from Organic

2689

vs prev=2035 (32%)

Organic Conversion Rate

0.5%

vs prev=0.5% (-0.1%)

Unique Users from Paid Channel

2216

vs prev=1914 (14%)

Paid Conversation Rate

0.3%

vs prev=0.3% (0%)

Total Users by Channel
Organic Vs Paid Trend
Organic Vs Paid
Channel Summary
Channel Users Sessions Eng Rate Eng Sessions
Organic Data Data Data Data
Direct 1566 31 49% 1562
Organic Search 913 1422 54% 761
Organic 111 168 54% 53
Referral 99 248 41% 102
Start Date
End Date
Top Medium by Number of Users

CPC

Top Source by Number of Users

Google

Top Campaign Name by No. of Users

Direct

Top Country by Number of Users

India

Acquisition Summary
Sources Users Sessions Eng Rate Eng Sessions Views
Google 2965 4305 57% 2463 6399
Direct 1398 3175 49% 1562 4354
Linkedin 93 111 30% 33 129
Bing 42 126 43% 54 85
New Users Summary
Select Dimension
Trend
Select Dimension
Select Metric
Start Date
End Date
Total number of Conversion

18

vs prev=17(6%)

Conversion Rate

0.5%

vs prev=0.5% (-0.1%)

Total Users

2216

vs prev=1914 (14%)

Revenue

266

vs prev=514 (-48%)

Trend of Event Count
Select Events
Event Count Distribution
Conversion by Channel
Event Summary
Channel Users Sessions Eng Rate Eng Sessions
Organic Data Data Data Data
Direct 1566 31 49% 1562
Organic Search 913 1422 54% 761
Organic 111 168 54% 53
Referral 99 248 41% 102
GA4 Website Analytics
Start Date
End Date
Active Users

3872

vs prev=3094(25%)

Engagement Rate

53%

vs prev=52% (1%)

Total Views

8998

vs prev=7175 (25%)

Engagement Duration per Page

52.8

vs prev=44(19%)

Top Pages of active Users
Top Pages by Views
Trend
Summary
Page Title Views Views Per Users Views Per Session Entrance Total Users Active Users Sessions
Dashboard Wireframing Tool 8445 22 14 5227 3812 3766 6112
Dashboard Wireframing Tool 8445 22 14 5227 3812 3766 6112
Dashboard Wireframing Tool 8445 22 14 5227 3812 3766 6112
Start Date
End Date
Most Dominant Country by Revenue

Switzerland

Most Dominant Country by Total Users

India

Most Dominant Country by Purchase

United States

Most Dominant Designation by Purchase

BI Developer

Top Pages of active Users
Country Views Views Per Users Views Per Sessions
India 4599 3.8 1.8
United States 1282 2.1 1.0
Indonesia 729 1.8 0.3
Phillipines 740 2.0 1.3
Brazil 747 2.1 1.2
Device Category
Summary by User Registration
User Designation Views Views Per Users Views Per Sessions
Data Analyst 4599 3.8 1.8
BI Developer 1282 2.1 1.0
Others 729 1.8 0.3
UI/UX Designer 740 2.0 1.3
Product Manager 747 2.1 1.2
Total Users and Total Purchases by Country
Start Date
End Date
Avg Pages Visited Per Session

1

vs prev=2(-1)

Most Popular Day by Page Views

Wednes Day

Thurseday

Most Popular Time by Page Views

12:00 - 18:00

vs prev=18:00-00:00

Most Popular Browser by Page Views

Chrome

vs prev=Edge

Summary
Avg Page Visited Per Session
Top In-Site Search Terms
Device Category Preference
Scroll %
Page Scroll%
Pricing Plan 90%
Dashboard Wireframe Tool 90%
Help Center 90%
Contact 90%
Support 90%
Start Date
End Date
Total Users

3918

vs prev=3133(25%)

Engaged Sessions

3360

vs prev=2446(37%)

Engagement Rate

53%

vs prev=53%(1%)

Avg Eng. Duration Per Session(Sec)

75.1

vs prev=67.4(10%)

Engaged Session Duration by Medium
Trend
Engaged Session Duration
Engaged Duration Per Session by Medium
Engaged Session by Country